Refund Policy

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  • VISA APPLICATION DENIAL
    If your e-VISA application is not approved by the Indonesian Government, we can
    provide a refund minus our 10% administration fee and Visa Fee.
  • FORCE MAJEURE
    In the event of unforeseen circumstances beyond our control, such as natural
    disasters or political unrest, we reserve the right to modify or suspend our refund
    policy. Any such changes will be communicated to our customers promptly.
  • CLOSURE OF BORDERS
    We strive to follow the regulations set by the Indonesian Government. If the
    regulation changes and it affects the validity of your e-VISA, such as the closure of
    borders, and if your e-VISA was approved and expires, we are unable to provide a
    refund.
  • APPROVED E-VISA
    Once your e-VISA has been approved, we cannot provide a refund.
  • APPLICATION SENT FOR PROCESSING
    If we have sent your application to Immigration for processing and have paid the
    billing, we cannot provide a refund.
  • REFUND METHOD
    We can only refund to the account your money was sent from.
  • CANCELLATION AND REFUND
    If you cancel your application and request a refund, a 10% administration fee
    applies.
  • OFFSHORE & ONSHORE APPLICATIONS
    a. A 10% administration fee will apply to all applications requesting a refund.
    b. Refunds made by bank transfer will have the bank fee deducted from your
    own bank, not from Bali Visas' banking.
    c. The rate refunded will follow the Indonesian bank currency.
    d. Refunds by credit card method will be refunded by bank transfer directly to
    your bank account.
  • REFUND TIMELINE
    Your refund will be processed within 21 business days from your request via email
    directly to our accounts department at accounting@balivisas.com.
  • ADDITIONAL INFORMATION REQUIRED FOR REFUND
    In order to process a refund via bank transfer, please provide the following details:
    Invoice No :
    Passport No :
    Full Name :
    Full Address :
    Phone number :
    Beneficiary Bank / Bank Name:
    Account Name :
    Account Number :
    Iban Number :
    Swift Code :
    City :
    Country :
    Currency :
  • EXCLUSIONS
    Please note that refunds are not applicable in the following circumstances:
    • Change of mind or personal circumstances.
    • Errors or omissions made by the applicant in the visa application.
  • CONTACT US
    For any further inquiries, assistance, or to initiate a refund request, please do not
    hesitate to contact our customer support team at info@balivisas.com
    Thank you for choosing Bali Visas for your visa needs.

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