Term Condition & Refund Policy

Refund Policy


Our refund policy

  • If your e-Visa is not approved by the Indonesian Government, we can provide a refund minus our 10% administration fee.
  • If the Indonesian Government closes the borders and your e-Visa was approved and expires we cannot provide a refund.
  • Once your e-Visa has been approved we cannot provide a refund.
  • If we have sent your application to Immigration for processing and we have paid the billing, we cannot provide a refund.
  • We can only refund to the account your money was sent from.
  • A 10% administration fee applies if you cancel your application and request a refund.
  • Offshore Single Entry Business e-Visa application received after the 8th of Feb, 2021.
  1. A 10% administration fee will apply to all applications requesting a refund.
  2. Your refund will be proccessed within 14 business days from request via email directly to our accounts department at : accounting@balivisas.com

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